Recommendations

Apps

myERPmyCRM Database application
containing transactions, table, relationships, report and programs for CRM and ERP

SAP Dictionary
if you want to understand soe terms from SAP applications

SAP Handbook
with transaction codes and BAPIs from various modules like ALE, BASIS; BI, FICO, MM, PS, QM, SD and WF


Books

Experience is the most effective requisite to be successful in a CRM project. When you are missing experience in some application areas of CRM, books are a good first approach to get more information or to deepen knowledge when you have already some high-level information about CRM application.

The following selection of books shall give you a short overview about that what is really essential when you have to deal with CRM System Landscapes.

SAP© R/3© Administration

To give you a good introduction how to run your CRM System Landscape consisting of a CRM and a ERP system, these books may help:

  • SAP* R/3* Systemadministration
    Basiswissen für das R/3-Systemmanagement
    Liane Will
    Galileo Press
    ISBN 978-3-82731-356-0

CRM System Management

To avoid that your CRM System Landscape will remain as a book with 7 seals, these books may help:

  • Workshop Documentation WDECR1
    “ProActive CRM Middleware Management”
    Holger W. Müller
    SAP Material No. 50081234 (English)

CRM Middleware

To avoid that dataflow level of your CRM System Landscape is a mystery for you, these books may help:

  • Optimierung der SAP* CRM Middleware
    Bode, Golze, Schröder
    Galileo Press
    ISBN 978-3-89842-846-0 (German)

UI Development

If you need to know how data can be shown in yourCRM System Landscape these books may help:

  • SAP * CRM Web Client
    Customizing und Entwicklung
    The CRM UI technology compendium
    Michael Füchsle, Matthias E. Zierke
    Galileo Press
    ISBN 978-3-83621-287-8 (German), 475 pages
    ISBN 978-1-59229-297-4 (English) 350 pages

Performance

If you want to speed up your CRM System Landscape , these books may help:

  • SAP*-Performanceoptimierung
    Analyse und Tuning von SAP-Systemen
    Thomas Schneider
    Galileo Press
    ISBN 978-3-89842-703-6 (German)
  • SAP*-BW-Performanceoptimierung
    Thomas Schröder
    Galileo Press
    ISBN 978-3-89842-718-0 (German)

Sales & Distribution

If you want to turn questions to answers in SD application area, these books may help:

  • Implementing SAP* ERP Sales & Distribution
    Essential skills for SAP Professionals
    Glynn C. Williams
    The McGraw-Hill Companies
    ISBN 978-0-07-149705-3 (English)