proActive CRM Management

Our “proActive CRM System Management Service” is our special area of expertise based upon the philosophy and methodology with the same name.

To supervise all relevant layers of an SAP CRM system landscape to detect all issues and also to solve these issues not only for the moment but also to avoid occurrence in the future.

Completed by several additional services for important phases in CRM System Landscape life time. Independent whether our service is required during development period or not until productive life cycle. And whenever we deliver our services we promise transparency of our work and so, of your CRM System Landscape we are working on.


Small CRM System Management Service

This is our smallest part of “proActive CRM System Management”. Responsibility for your CRM System landscape is shared between your own team and our specialists, with more responsibility on your team side. Regular tasks are assigned to the best resources either in your or our organization. Together we have all system levels under control and can react when ever it is required.

If you do not want to extend your head count for these tasks we can accompany your CRM System Landscape the whole life time cycle. Or we can coach your team to grow into the res-ponsibility within six or twelve month.

This service is recommended when you have a big project with key user and customizing experienced persons but you do not have the skill available to have the sometimes technical as-pects of CRM data flow under control.

And whenever we deliver our services our “Promise of Transparency” is given!

Midsize CRM System Management Service

This is our midsize part of „proActive CRM System Management“. Responsibility for your CRM System landscape is shared, well balanced, between your own team and our specialists. Regular tasks are assigned to the best resources either in your or our organization. Together we have all system levels under control and can react whenever it is required.

If you do not want to extend your head count for these tasks we can accompany your CRM System Landscape the whole life time cycle. Or we can coach your team to grow into the responsibility within three, six or twelve month.

This service is recommended when you have a midsize project where you do not have experts available in your team for some certain tasks or you do not have the skill available to have the sometimes technical aspects of CRM data flow under control.

And whenever we deliver our services our “Promise of Transparency” is given!

Full CRM System Management Service

This is our biggest part of “proActive CRM System Management”. Responsibility for your CRM System landscape is completely located in our team. All tasks are assigned to our organization. This also guarantees to have all system levels under control and to have the best reaction when it is required.

If you do not want to extend your head count for these tasks we can accompany your CRM System Landscape the whole life time cycle. This service is recommended when you have a small project where you do not want to have experts available in your team or you do not have the skill available to have the sometimes technical aspects of CRM data flow under control.

And whenever we deliver our services our “Promise of Transparency” is given!

Attended Load Support

Your CRM project has reached the life stage of Initial Load short before roll-out and you are not sure how your system landscape (and support team) will react on the big volume and consistency of productive data and also how you enable a most fast load of this data in the available time frame.

As requirements of Initial Load differs seriously from these ones of normal delta load, totally different system settings are required for these two different project phases.

Our „Attended Load Support“ service will accompany your project in these important days to detect process problems and bottlenecks as soon as possible. While a limited time, until the Initial Load is finished, our experts will have a consequent look on your CRM system landscape and all system levels to identify possible issues. When issues occur, immediate actions can be started to avoid any follow-up problems and improve your system landscape permanently to the real requirements.

And whenever we deliver our services our “Promise of Transparency” is given!

Guarded Roll-Out

Your CRM project has reached the life stage of roll out short before productive run and you are not sure how your system landscape (and support team) will react on the productive data in volume and consistency and also how you can train your big number of users within a short period of time.

Our „Guarded Roll-Out“ service will accompany your project in these important days to detect process problems and bottlenecks as soon as possible. While a limited time of one to three months our experts will have a consequent look on your CRM system landscapes and all system levels to identify possible issues. When issues occur, immediate actions can be started to avoid any follow-up problems and improve your system landscape permanently to the real requirements. During this period the users can be trained in all questions of application and your responsible staff can be trained until they are able to handle the daily business by themselves.

And whenever we deliver our services our “Promise of Transparency” is given!

Guarded Go-Live

Your CRM project has reached the life stage of Go-Live and you are not sure how your system landscape (inclusive the users and support team) will react on the productive data in volume and consistency. Our „Guarded Go-Live“ service will accompany your project in these first important days to detect process problems and bottlenecks as soon as possible, when project meets reality.

While a limited time of one to six months our experts will have a consequent look on your CRM system landscapes and all sys-tem levels to identify possible issues. When issues occur, immediate actions can be started to avoid any follow-up problems and improve your system landscape permanently to the real requirements.

During this period your responsible staff can be trained until they are able to handle the daily business by themselves.

And whenever we deliver our services our “Promise of Transparency” is given!

Interim CRM System Management

Have you already rolled-out a SAP CRM system landscape but your support team does not have the skills to apply an appropriate productive operation?

IMCoSTAR “Interim CRM System Management” is the best answer to establish a well working CRM System Management from the very first beginning of your CRM project. Our consultants are accompanying your project from the moment you want, independent whether we get your request in

  • Blueprint
  • Development
  • Test
  • Consolidation
  • Pre-Production or
  • Production phase

Well experienced consultants will coach your staff according to our high standards, Philosophy and Methodology of “proActive CRM System Management” until they have sufficient skills to run your CRM System Landscape by themself.

And whenever we deliver our Services, our “Promise of Transparency” is given!